Customer Service & Operations Lead

OMEGA Drywall & Insulation Distributors; Walsall; On-site; GBP 31,000 - 42,000; Full time

Job summary

OMEGA Drywall & Insulation Distributors in the United Kingdom is seeking an experienced Customer Service Manager to lead daily operations, support the service team, and ensure excellent service delivery to customers, suppliers, and partners.

You will supervise frontline staff, handle escalated inquiries, improve processes, and work cross-functionally with sales, warehouse, and purchasing to keep things running smoothly. The role is full-time and immediate start.

Qualifications

• Experience in customer service management or supervisory role.
• Excellent communication and problem-solving abilities.
• Proven ability to manage customer relationships and resolve issues.
• Strong organisational skills and ability to juggle priorities.
• Experience collaborating with internal and external partners.

Responsibilities

• Manage and supervise daily customer service operations and support the team.
• Handle enquiries, complaints, and service requests professionally.
• Develop relationships with trade customers, suppliers, and partners.
• Monitor orders, deliveries, returns, and after-sales support.
• Coordinate with sales, warehouse, and purchasing for smooth operations.
• Maintain accurate customer records and service documentation.
• Review and improve procedures and processes.
• Monitor team performance and provide guidance and training.
• Prepare service reports and assist management with improvements.

Job description

OMEGA Drywall & Insulation Distributors in the United Kingdom is seeking an experienced Customer Service Manager to lead daily operations, support the service team, and ensure excellent service delivery to customers, suppliers, and partners.

You will supervise frontline staff, handle escalated inquiries, improve processes, and work cross-functionally with sales, warehouse, and purchasing to keep things running smoothly. The role is full-time and immediate start.