Customer Service Manager

OMEGA Drywall & Insulation Distributors; Walsall; On-site; GBP 31,000 - 42,000; Full time

Job summary

OMEGA Drywall & Insulation Distributors in the United Kingdom is seeking an experienced Customer Service Manager to lead daily operations, support the service team, and ensure excellent service delivery to customers, suppliers, and partners.

You will supervise frontline staff, handle escalated inquiries, improve processes, and work cross-functionally with sales, warehouse, and purchasing to keep things running smoothly. The role is full-time and immediate start.

Qualifications

• Experience in customer service management or supervisory role.
• Excellent communication and problem-solving abilities.
• Proven ability to manage customer relationships and resolve issues.
• Strong organisational skills and ability to juggle priorities.
• Experience collaborating with internal and external partners.

Responsibilities

• Manage and supervise daily customer service operations and support the team.
• Handle enquiries, complaints, and service requests professionally.
• Develop relationships with trade customers, suppliers, and partners.
• Monitor orders, deliveries, returns, and after-sales support.
• Coordinate with sales, warehouse, and purchasing for smooth operations.
• Maintain accurate customer records and service documentation.
• Review and improve procedures and processes.
• Monitor team performance and provide guidance and training.
• Prepare service reports and assist management with improvements.

Job description

We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners.

Key Responsibilities

• Manage and supervise daily customer service operations and support the customer service team..
• Handle customer enquiries, complaints, and service requests professionally and efficiently..
• Develop and maintain strong relationships with trade customers, suppliers, and business partners..
• Monitor customer orders, deliveries, returns, and after-sales support..
• Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations..
• Maintain accurate customer records and service documentation..
• Review and improve customer service procedures and operational processes..
• Monitor team performance and provide guidance, training, and support where required..
• Prepare service reports and assist management with operational improvements..

Requirements

• Previous experience in customer service management or a similar supervisory role..
• Strong communication and problem-solving skills..
• Ability to manage customer relationships and resolve service issues effectively..
• Good organisational skills with the ability to manage multiple priorities..
• Experience working with internal teams and external business partners.

• Experience: Required
• Employment: Full-time
• Salary: £31,300 – £42,000 yearly
• Starting time: Immediate start!

About OMEGA Drywall & Insulation Distributors

Omega Drywall & Insulation is a UK-based one-stop shop for dry lining supplies, offering. trade pricing on plasterboards, insulation, timber, sheet materials, fixings, and. accessories with delivery and collection services.