Customer Operations Team Lead

rhe; Nuneaton; On-site; GBP 24,000 - 32,000; Full time

Job summary

rhe is seeking an experienced administrator in the UK distribution sector to support customer service with daily liaison, query resolution, and reporting. The role emphasizes proactive service, continual improvement, and team coaching while maintaining high standards of accuracy and efficiency.

Training is provided to ensure optimal outcomes and strong customer satisfaction. The successful candidate will manage daily communications, run reports from the WMS and Excel, and collaborate with

Qualifications

• Excellent command of English, both written and spoken.
• Advanced MS Office and administration skills.
• Ability to problem solve and work on own initiative.

Responsibilities

• Liaise with customers daily to provide support and advice on queries.
• Resolve service issues with the operations team to deliver solutions.
• Proactively suggest improvements and drive continual performance improvements.
• Produce daily reports using WMS and Excel to identify shortages and delivery issues.
• Provide guidance and coaching to administrators and new staff.

Skills

English proficiency

MS Office

Administration

Problem solving

Initiative

Prioritisation

IT systems

Team player

GCSE maths & English

Education

GCSE Maths & English

A-levels

Tools

Excel

Job description

rhe is seeking an experienced administrator in the UK distribution sector to support customer service with daily liaison, query resolution, and reporting. The role emphasizes proactive service, continual improvement, and team coaching while maintaining high standards of accuracy and efficiency.

Training is provided to ensure optimal outcomes and strong customer satisfaction. The successful candidate will manage daily communications, run reports from the WMS and Excel, and collaborate with