Travel Sales Consultant

Aspire Recruitment; Ormskirk; On-site; GBP 24,000 - 30,000; Full time

Job summary

Aspire Recruitment clients invite a Travel Sales Consultant to join their Ormskirk team. The role focuses on converting enquiries into confirmed travel bookings by promoting destinations, tours and packages with a high standard of customer service.

The position is office-based in Ormskirk with a £27,000 annual salary. You will handle outbound and inbound calls, work on a rotating 7-day shift pattern, and contribute to team sales targets.

Qualifications

• Experienced in a customer facing sales role (travel or hospitality desirable).
• Sales background with targets/KPIs.
• Skilled at handling objections.
• Comfortable with outbound and inbound calls.
• Desire to grow and learn in travel.

Responsibilities

• Respond to enquiries via phone and email, delivering exceptional service and personalised recommendations.
• Promote destinations, tours and packages and up-sell where possible.
• Follow up on open enquiries to secure bookings and protect relationships.
• Overcome objections by offering suitable alternatives meeting customer needs.
• Coordinate with operations, aviation, and product to finalise travel arrangements.
• Build rapport to encourage repeat bookings and referrals.
• Support the sales team to achieve targets and monitor personal KPIs.
• Stay up to date with products, destinations and pricing.
• Share customer insights and market trends with the team.

Skills

Customer facing sales

Target driven

Objection handling

Outbound calls

Inbound calls

Travel industry passion

Job description

Travel Sales Consultant

Location:Ormskirk, Lancashire (Office-Based)

Salary:£27,000 per annum

Working Hours: Required to work shift patterns across a 7 day period which are based across: Monday-Friday: 9am-7pm, Saturday: 9am-5pm and Sunday: 10am-4pm.

Across a typical 12 week working rota, it would be expected that any successful candidates would work the following: 20 late shifts (10.30am-7pm) and 8 weekend days - these could be individual Saturdays/Sundays or full weekends, with a full weekend counting as 2 of the 8 days.

About the Role

We're recruiting for a Travel Sales Consultant with our client based at their head office in the Ormskirk area to join their dynamic sales team. The key responsibility of this role will be to convert enquiries into confirmed travel bookings and doing so by promoting the company's unique selling points. This role will suit someone that can perfectly match exceptional customer service and driving revenue via exceptional sales activity.

Key Responsibilities

• Respond promptly to incoming enquiries via phone and e-mail communications whilst delivering an exceptional service and personalised recommendations.
• Promote the full range of destinations, tours and packages on offer, with the idea of up-selling at all times.
• Proactively follow up on all open enquiries with prospective customers - this will include maintaining contact until bookings are secure and ensure any concerns are answered with a solution orientated approach that protects customer relationships.
• Overcoming any objections from new customer enquiries that may require offering other suitable alternatives that would meet customer requirements.
• Liaising with alternative departments (operations, aviation and product) to finalise travel arrangements.
• Build up a strong rapport and trust with customers that then encourages repeat bookings and potential customer referrals.
• Working well with the sales team in the contributing to team sales targets and monitoring personal KPI's.
• Keeping fully up to date with the company's products, destinations and pricing.
• Sharing customer insights and market trends with the wider team.

What We're Looking For

• Experienced in a customer facing sales role - this ideally would be within the travel or hospitality sector although this is desirable.
• A sales background that has required to work towards targets and KPI's.
• Experienced in handling objections
• Comfortable in making outbound calls and experienced in taking inbound calls
• It would also be desirable for the right candidate to have a passion for travel and an eagerness to grow and learn within the travel industry.