Customer Service Officer (Semiconductor Industry)

OAKTREE CONSULTING; High Street; On-site; GBP 16,000 - 25,000; Full time

Job summary

Oaktree Consulting is seeking a Night Shift Operations Clerk to manage customer orders, validation, and processing in the WMS/ERP system, ensuring compliance with SOPs and SLA requirements.

You will coordinate with warehouse and transport teams, monitor KPIs, and prepare daily reports, audits, and CAPA actions when gaps appear. Location is Jurong, Singapore; 12-hour night shifts; audit-ready documentation supports daily delivery performance.

Qualifications

• Minimum O'levels requirement.

Responsibilities

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with SOPs, cut off times, and SLA requirements.
• Monitor order status and highlight delays or exceptions.
• Liaise with warehouse teams to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and VAS requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• Assist in inventory inquiries and ageing reports.
• Verify and maintain accuracy of DOs, packing lists, invoices, and PODs.

Education

O-levels

Job description

Company Overview

Oaktree provides recruitment and payroll outsourcing services across industries, with dedicated consultants in Technology, Engineering, and Business Support divisions. We ensure candidates meet the right skills, qualifications, and personality to exceed client expectations.

About The Role

Responsible for processing customer orders, monitoring order fulfilment, and ensuring timely and accurate deliveries in accordance with customer SOPs and service level agreements. Coordinate closely with warehouse and transport teams to resolve order discrepancies, inventory issues, and delivery exceptions. Maintain accurate operational documents, track daily KPIs and service performance, prepare customer reports, and ensure compliance with operational procedures and quality standards.

Job Description

• -Receive, validate, and process customer orders in the WMS/ERP system.
• - Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
• - Monitor order status and proactively highlight delays or exceptions.
• - Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• - Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• - Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• - Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
• - Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• - Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
• - Track daily order fulfilment performance against agreed SLAs and KPIs.
• - Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• - Highlight service gaps and support corrective and preventive action (CAPA) implementation.
• - Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
• - Support customer audits, site visits, and operational reviews.
• - Maintain proper documentation and records for audit and compliance purposes

Qualifications

• Minimum O'levels

Other Information

Working hours: 12-hour night shift
Location: Jurong

EA License No.: 06C4642
EA Reg No.: R26164408
Contact: Chester Koh Yong Xiang
Email: [e-mail]