Order Processor

National Express LTD; West Bromwich; Presencial; GBP 18.000 - 23.000; Jornada completa

Descripción de la vacante

National Express LTD is hiring for an Order Processor in Customer Services. You will be the first point of contact for customer calls, process orders, and maintain records. You’ll collaborate with suppliers and internal teams to ensure clear communication and timely order completion.

The role runs Monday to Friday on a day shift, with responsibilities spanning paperwork handling, data accuracy, and providing excellent customer service while adhering to health and safety requirements.

Formación

• Experience in a similar role within manufacturing.
• Proficient in MS Office.
• Attention to detail and accuracy.
• Effective communication skills and relationship building.
• Strong time management and ability to multitask.

Responsabilidades

• Be the first point of contact for incoming customer calls and enquiries.
• Process customer orders accurately and efficiently.
• Maintain customer records and ensure information is accurately recorded.
• Consult with customers, suppliers and internal departments to ensure clear communication.
• Monitor orders and follow up on any issues to ensure timely completion.
• Build and maintain positive working relationships with customers, suppliers and colleagues.
• Ensure all paperwork is stored correctly and comply with health and safety requirements.
• Undertake any other reasonable duties and training as required by management.

Conocimientos

MS Office

Attention to detail

Communication

Initiative

Problem-solving

Time management

Multitasking

Herramientas

MS Office

Descripción del empleo

New Permanent Job Opportunity-Order Processor-Customer services

Monday-Friday

Day shift 8.30am-4.30pm This role is to assist with various customer services tasks and be the first response to customer calls. To complete simple quotes and orders when required. To support and consult with other departments, employees, suppliers, and customers to ensure clear and concise communication.

What We Are Looking For

• Experience in a similar role within manufacturing
• Proficient in MS Office
• Attention to detail.
• Ability to communicate effectively.
• Initiative-taking problem-solving skills
• Ability to build strong relationships with customers.
• Excellent time management skills & the ability to prioritise work and multitask.

In Your New Role s Order Processor-Customer Services

• Be the first point of contact for incoming customer calls and enquiries.
• Process customer orders accurately and efficiently.
• Maintain customer records and ensure information is accurately recorded.
• Consult with customers, suppliers, and internal departments to ensure clear and effective communication.
• Monitor orders and follow up on any issues to ensure timely completion.
• Build and maintain positive working relationships with customers, suppliers, and colleagues.
• Ensure all paperwork (both hard copies and electronic copies) are stored in the correct place.
• Comply with responsibilities under both the Company’s and legislative Health & Safety requirements.
• To undertake any other reasonable duties and training requested by management as and when required.