Customer Service Manager

B&M Retail Limited; Doncaster; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Store discount

Colleague retailer discounts

Zusammenfassung

B&M Retail Limited is seeking a Customer Service Manager to lead the frontline team in our Doncaster store, delivering fast, friendly and efficient service. You will own the front-end experience from entry to checkout and drive high service standards across a busy, high-energy store.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.

Qualifikationen

• Experience leading front-line teams in a busy retail environment.
• Proven ability to manage cash processes with accuracy.
• Strong customer service focus with the ability to resolve issues promptly.
• Capable of making quick, sound decisions under pressure.

Aufgaben

• Lead the front end to ensure great service for every customer.
• Keep queues moving and the experience fast, friendly, and efficient.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming, positive store atmosphere for customers.

Kenntnisse

People leadership

Customer service

Cash handling

Decision making

Team motivation

Jobbeschreibung

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Friars Gate store and be the driving force behind a brilliant shopping experience!

This is a hands-on leadership role where you'll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You'll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.

It's a permanent, full-time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What you'll be doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

What you'll bring

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast-paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results-driven with a focus on high service standards

Why B&M?

There's never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You'll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.