Customer Service Manager – Homeowner Aftercare Lead

CSC Recruitment; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Customer Service Manager in Milton Keynes. In this role, you will oversee the customer service and aftercare process, ensuring a positive experience for homeowners. You will lead a dedicated team, manage enquiries and complaints, and monitor satisfaction levels. Candidates should have strong leadership skills, experience in a customer service role within related fields, and familiarity with CRM systems. The position is full-time and offers opportunities for professional growth.

Benefits

Standard company benefits package

Opportunities for professional growth

Qualifications

• Proven experience in a customer service leadership role, ideally within property, construction or a related sector.
• Strong leadership and team management skills.
• Ability to manage multiple priorities.

Responsibilities

• Oversee the full customer service and aftercare process across developments.
• Lead, coach, and develop a high-performing customer service team.
• Be the main escalation point for customer enquiries and complaints.

Skills

Leadership skills

Excellent communication

Problem-solving ability

Customer-centric mindset

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

A leading recruitment agency is looking for an experienced Customer Service Manager in Milton Keynes. In this role, you will oversee the customer service and aftercare process, ensuring a positive experience for homeowners. You will lead a dedicated team, manage enquiries and complaints, and monitor satisfaction levels. Candidates should have strong leadership skills, experience in a customer service role within related fields, and familiarity with CRM systems. The position is full-time and offers opportunities for professional growth.