Customer Service Manager

TN United Kingdom; Warwick; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dynamic Manager to lead their team at a busy service location. This role offers a competitive salary and exciting career development opportunities. As a Manager, you'll be responsible for driving customer service excellence and managing a dedicated team. With bespoke training and a structured career path, this position is perfect for someone ambitious and passionate about delivering exceptional service. Enjoy fantastic benefits, including employee discounts and a meal allowance, while making a real impact in a fast-paced environment.

Benefits

Shift meal allowance

30 days holiday increase with service

Contributory pension

Employee discounts

Free on-site parking

Generous discounts on hotel rooms

Qualifications

• Proven experience in managing a team in a customer service environment.
• Strong focus on delivering exceptional customer service and managing feedback.

Responsibilities

• Lead the team and drive customer service and site standards.
• Manage Health & Safety standards and ensure compliance.

Skills

Team Management

Customer Service

Problem Solving

Communication Skills

Business Focus

Job description

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Welcome Break, Warwick M40 Services, CV35 0AA

Pay up to £30,000 pa plus £10 on shift meal allowance and bonus

Fantastic benefits & discounts, free parking & great career opportunities

Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Manager at Welcome Break.

Heading up your own unit, you’ll lead the team and drive customer service and site standards. In return, you’ll get bespoke training and support to develop your career with the potential to progress to more senior management roles.

Make no mistake, the Manager role is demanding but if you have the right qualities and you’re up for an exciting challenge, we’ll help you reach your full potential.

A Welcome Break Service Manager would ideally:

• Have a good track record managing a team and delivering results in a fast-moving customer service role.
• Drive Customer Service and manage customer feedback
• Be strongly business-focused with a desire to succeed.
• Be passionate about delivering exceptional customer service.
• Be an energetic people person who can inspire every member of your team.
• Be a good communicator, innovator, and problem solver.
• Have ambition to go far in their management career.
• Manage standards related to Health & Safety

Key benefits for Managers :

• Competitive salary plus bonus
• £10 on shift meal allowance
• 30 days’ holiday increase with service
• Contributory pension (after 3 months)
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
• My Welcome Break discounts - savings at hundreds of retailers
• Structured career path and bespoke training
• Free on-site parking
• Generous discounts on hotel rooms for you and family members

Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.