Customer Service Manager

Welcome Break; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading motorway service operator as a Manager, where you'll lead a team, drive sales growth, and receive bespoke training. Enjoy competitive pay, bonuses, and a structured career path with excellent benefits including discounts at popular retailers and restaurants.

Benefits

30 days’ holiday, increasing with service

Contributory pension

Employee discounts (50% off onsite restaurants)

Free on-site parking

Generous discounts on hotel rooms

Apprenticeship opportunities

Qualifications

• Track record managing a team in a fast-moving customer service role.
• Ambition to advance in management career.

Responsibilities

• Lead the team and drive profitable sales growth.
• Deliver exceptional customer service.

Skills

Leadership

Communication

Problem Solving

Customer Service

Business Focus

Job description

Welcome Break, Customer Services, Alvechurch, B487AU

Pay up to £33,000 pa plus £10 on shift meal allowance and bonus

Fantastic benefits & discounts, free parking & great career opportunities

Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Manager at Welcome Break.

Heading up your own unit, you’ll lead the team and drive profitable sales growth. In return, you’ll receive bespoke training and support to develop your career, with the potential to progress to more senior management roles.

Note: The Manager role is demanding, but if you possess the right qualities and are up for an exciting challenge, we’ll help you reach your full potential.

A Welcome Break Customer Service Manager Would Ideally

• Have a good track record managing a team and delivering results in a fast-moving customer service role.
• Be strongly business-focused with a desire to succeed.
• Be passionate about delivering exceptional customer service.
• Be an energetic people person who can inspire every member of your team.
• Be a good communicator, innovator, and problem solver.
• Have ambition to advance in management career.

Benefits

Key benefits for Managers:

• Competitive salary plus bonus
• £10 on shift meal allowance
• 30 days’ holiday, increasing with service
• Contributory pension (after 3 months)
• Employee discounts (50% off onsite KFC, BK, Starbucks, Pizza Express, and more)
• My Welcome Break discounts at hundreds of retailers
• Structured career path and bespoke training
• Free on-site parking
• Generous discounts on hotel rooms for you and your family
• Apprenticeship opportunities

Applicants for the Manager role must be 18 years or older due to job responsibilities.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, managing 60 service areas and 31 hotels nationwide. Our sites feature popular brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express, and Burger King, along with hotels under the Ramada and Days Inn brands. Despite the variety of brands and uniforms, we operate as one team working for Welcome Break.