Customer Service Manager

TN United Kingdom; Isleworth; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Customer Service Manager to lead a dynamic team in a fast-paced environment. This role involves overseeing customer communications, managing orders, and ensuring seamless service delivery. The ideal candidate will have proven leadership experience, strong organizational skills, and a passion for customer service. Joining this team means being part of a supportive culture that values efficiency and innovation. If you're ready to take the next step in your career and make a significant impact, this opportunity is for you!

Benefits

Direct reporting line to the Managing Director

Supportive team culture

Opportunity to work with a trusted brand

Qualifications

• Proven experience in a customer service or sales administration leadership role.
• Strong organizational and multitasking skills in a fast-paced environment.

Responsibilities

• Lead and motivate a team of four in a busy customer service and sales environment.
• Oversee all customer communications including phone, email, and website queries.

Skills

Customer Service Leadership

Organizational Skills

Communication Skills

Multitasking

Detail Orientation

Tools

Microsoft Dynamics GP

CRM Tools

Job description

Job Title: Customer Service Manager

Location: Isleworth - Office Based 5 days per week

Salary: £35,000-£55,000 + £5,000 Bonus

Contract Type: Full Time, Permanent

Are you a strong leader with a passion for delivering excellent customer service?

Our client Robot Coupe, one of the largest manufacturers of state-of-the-art catering equipment, is looking for an ambitious, effective, and experienced customer sales/service office manager to join their dynamic team.

We are seeking a proactive and organised Customer Service Manager to lead our sales and customer service team. You will manage a team of four, supporting both external customers and our external sales force, while ensuring a seamless order and service process from enquiry to fulfilment.

Key Responsibilities:

1. Lead and motivate a team of four in a busy customer service and sales environment.
2. Oversee all customer communications including phone, email, and website queries.
3. Process and manage customer orders using Microsoft Dynamics GP.
4. Coordinate demo requests, reseller agreements, and customer logins.
5. Liaise with the Sales and Finance Managers on daily and monthly operational updates.
6. Manage monthly reporting, end-of-month invoicing, and annual price updates.
7. Oversee service functions including repairs, estimates, collections, and warranty reporting.

What We're Looking For:

1. Proven experience in a customer service or sales administration leadership role.
2. Strong organisational and multitasking skills in a fast-paced environment.
3. Excellent communication skills, both written and verbal.
4. Experience with CRM tools and Microsoft Dynamics GP (or similar ERP system).
5. Ability to manage processes and people with a keen eye for detail and accuracy.

Why Join Us?

• Direct reporting line to the Managing Director
• A supportive and collaborative team culture
• Opportunity to work with a trusted brand with a strong customer base
• Be at the heart of a business that values efficiency, quality service, and innovation

Ready to take the next step in your career?

Apply today by submitting your CV.