Customer Service Manager

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Henley-on-Thames; On-site; GBP 30,000; Full time

Job summary

Join a beautiful rural estate as a Customer Service Manager, overseeing visitor services and operations. This full-time, permanent role involves leading a team, ensuring high service standards, and managing customer interactions. A fantastic opportunity to be part of a historic estate.

Qualifications

• Experience in hospitality is an advantage.
• Ability to manage a successful team.

Responsibilities

• Lead day-to-day site operations and customer service.
• Manage team recruitment, training, and administration.
• Ensure high standards of service and maintenance.

Skills

Customer Service

Team Leadership

Communication

Attention to Detail

Job description

As Customer Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children's events and private parties. The role is full time and permanent working on site in Henley-on-Thames offering a salary of 30,000. This is a customer facing, hands on role where you will be dealing with families visiting the many activities on the estate.

Purpose of the role:

Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal and, as such, the expectation to work longer hours over peak times such as Easter and Summer holidays, with the expectation to work a six day week, and off peak when the estate is open Saturday and Sunday, a five day working week including weekends, having two days off in the week.

Key Responsibilities and for the Customer Service Manager:

• Customer facing lead for day to day site operations
• Initial point of contact for issues arising throughout the day, escalating where applicable
• Maintain high standards of service in all operation and retail areas
• Dealing with any customer feedback promptly
• Ensure all preparation for visitors
• Daily inspection of all visitor areas
• Reporting any maintenance or H&S issues
• Ensure all catering and retail equipment is in working order, maintained and serviced
• Managing all administration and invoicing for catering and retail within budget
• Recruitment, induction and training of all customer facing roles
• Daily managing of team including 121s rotas etc
• Managing all stock including ordering, stocktakes and stock rotations
• Placing weekly stock orders
• Collating weekly reports for the General Manager

Key Skills Required for the Customer Service Manager:

• Strong customer service skills in a customer facing role
• Experience from within hospitality would be an advantage
• Experience in leading and managing a successful team in a customer facing role
• Ability to work on multiple projects simultaneously
• High levels of accuracy and attention to detail
• Confident communicator with high levels of customer care
• Ability to build positive working relationships with internal and external teams
• Adaptable in a changing environment
• Own transport due to remote location

What's in it for you?

Offering a starting salary of 30,000 the role is full time and permanent. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.