Customer Service Manager

Cummins Mellor; Clitheroe; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Services Manager to lead and inspire their Customer Service Team. This role is pivotal in enhancing the customer experience by effectively managing KPIs and driving performance improvements. Join a company with a strong international presence and contribute to delivering exceptional service standards. If you are passionate about customer service excellence and team leadership, this opportunity is perfect for you.

Responsibilities

• Understand, communicate, and drive key KPIs to improve customer service performance.

Job description

Job Description

Our client is a leading wholesaler in textiles with an international presence. The Customer Services Manager will be responsible for leading, motivating, and managing the performance of the Customer Service Team within the business, aiming to deliver a best-in-class customer experience.

Key Responsibilities:

• Responsible for understanding, communicating, and driving key KPIs and acting on them to improve customer service performance.