Customer Service Manager

Countryside Partnerships PLC; Chelmsford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits for a Customer Service Manager to lead the customer service operations in Chelmsford. This role is integral to ensuring customer satisfaction and upholding the standards set in our Customer Care Charter. As part of a responsible and award-winning developer, you will be empowered to shape sustainable communities while benefiting from agile working arrangements. Join a team that values integrity, quality, and community engagement, and experience a rewarding career with ample growth opportunities and a supportive environment. Your contributions will help us continue our commitment to excellence in customer service.

Benefits

28 days’ holiday plus UK Bank Holidays

Pension with employer contributions

2 paid volunteer days per year

Responsibilities

• Manage the customer service operation within a designated geographic area.
• Deliver the promise of commitment to customers as per the Customer Care Charter.

Job description

• Contract Type: Fixed Term Contract - Full Time
• Date Posted: 23.12.2024

We have an exciting opportunity for a Customer Service Manager to join our team within Vistry Eastern Counties, at our various Chelmsford sites. As our Customer Service Manager, you will manage the customer service operation within a designated geographic area. Deliver the ‘Continuing our commitment to our customers’ promise as identified in the Customer Care Charter and to the standards as identified in the Customer Care Best Practice Guide.

We are pleased to say, this role could accommodate agile working arrangements in accordance with Vistry’s Agile Working Policy and subject to business need.

About Us

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

Benefits

1. Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
2. Pension with Legal & General: Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
3. With 2 paid volunteer days a year, you can give back to communities and charities.

Agile Working

Offers a flexible way of working.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.