Customer Service & Logistics Coordinator (12m)

Haltermann Carless UK Limited; Tendring; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holiday

Life assurance

Company pension

Healthcare Scheme

Bike to Work / Electric Car scheme

Volunteering days

Job summary

Haltermann Carless UK Limited in Harwich is seeking a Customer Service Coordinator on a fixed-term 12-month contract.

You will process orders from domestic, European and export markets, maintain relationships with customers, sales, production and logistics, and resolve delivery issues in collaboration with the Customer Service Team Leader.

The role requires OTC SAP experience, strong communication, and a proactive team player approach; a second language is advantageous.

Qualifications

• OTC (Order to Cash) in SAP experience.
• Export experience is advantageous.
• Excellent customer service skills with understanding of commercial priorities.
• Strong communication and problem-solving abilities.
• Team player with initiative and quick learning.
• A-level education minimum.
• Second language would be advantageous.

Responsibilities

• Input daily customer orders into the system for domestic, European and export orders.
• Manage customer delivery expectations and communicate supply chain issues.
• Prepare documentation to ensure on-time, risk-free order delivery.
• Process complaints and feedback per procedures and service levels.
• Coordinate with plants, storage locations and logistics to deliver orders on time.
• Maintain customer database accuracy for orders and HMRC approvals.
• Support hauliers bookings and paperwork with the operational team.
• Provide cover for other CSRs and ensure health and safety policies is followed.

Skills

Customer service

Logistics experience

Exports experience

Communication skills

Education

A-levels

Tools

SAP OTC

Job description

Haltermann Carless UK Limited in Harwich is seeking a Customer Service Coordinator on a fixed-term 12-month contract.

You will process orders from domestic, European and export markets, maintain relationships with customers, sales, production and logistics, and resolve delivery issues in collaboration with the Customer Service Team Leader.

The role requires OTC SAP experience, strong communication, and a proactive team player approach; a second language is advantageous.