Customer Services Advisor

Adecco; Tendring; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Life assurance

Company pension scheme

Healthcare scheme

Cycle to Work & Electric Car schemes

Volunteering days

25 days holiday + bank holidays

Résumé du poste

Adecco is recruiting for a Customer Service Coordinator in Harwich, Essex. This full-time role (35 hours/week) focuses on delivering exceptional service to internal and external customers, processing orders, and coordinating with sales, production and logistics to ensure timely deliveries.

The ideal candidate has strong customer service and logistics experience, with knowledge of OTC processes and SAP; export handling is a plus.

Qualifications

• Proven experience within customer service and/or logistics.
• Strong understanding of Order to Cash (OTC) processes.
• Export experience would be advantageous.

Responsabilités

• Process all customer orders accurately using the company's order management system.
• Manage orders including domestic, European and export.
• Maintain clear communication with customers regarding order progress and delivery updates.
• Coordinate with sales, production teams, and logistics providers to ensure timely deliveries.
• Coordinate documentation to support order fulfilment and minimise business risk.
• Handle customer complaints and service issues, ensuring full resolution and feedback.
• Maintain and update customer records and databases for accuracy.
• Ensure compliance documentation including HMRC approvals is recorded.
• Liaise with hauliers to arrange bookings and raise required paperwork.
• Provide support across the wider customer service team where required.

Connaissances

Customer service

Logistics

Communication

Problem-solving

Teamwork

Outils

SAP

Order management system

Description du poste

Customer Service Coordinator

Harwich, Essex

Full-time | 35 hours per week

Adecco are delighted to be recruiting for a Customer Service Coordinator to join a well-established and reputable organisation based in Harwich. This is a fantastic opportunity for someone with strong customer service and logistics experience to join a collaborative and fast-paced team.

The Role

The main purpose of this role is to deliver exceptional service to both internal and external customers within commercial guidelines. You will be responsible for processing customer orders, coordinating with key stakeholders, and ensuring smooth delivery of goods in line with agreed service levels.

Key Responsibilities

• Accurately process all customer orders using the company's order management system
• Manage a variety of orders including domestic, European and export
• Maintain clear and proactive communication with customers regarding order progress and delivery updates
• Work closely with sales, production teams, and logistics providers to ensure timely and complete deliveries
• Coordinate documentation to support order fulfilment and minimise business risk
• Handle customer complaints and service issues, ensuring a full resolution and feedback process
• Maintain and update customer records and databases to ensure accuracy
• Ensure all compliance documentation, including HMRC approvals, is correctly recorded
• Liaise with hauliers to arrange bookings and raise required paperwork
• Provide support across the wider customer service team where required

About You

• Proven experience within customer service and/or logistics
• Strong understanding of Order to Cash (OTC) processes, ideally using SAP
• Export experience would be advantageous
• Excellent communication and problem-solving skills
• Ability to manage customer expectations effectively
• Strong team player with a proactive and flexible approach
• Quick learner with the ability to use initiative
• Additional language skills would be beneficial

Benefits

• Competitive salary (dependent on experience)
• 25 days holiday plus bank holidays (increasing with service)
• Life assurance
• Company pension scheme
• Healthcare scheme
• Cycle to Work & Electric Car schemes
• Volunteering days

The Adecco Group UK & Ireland is an Equal Opportunities Employer.