Customer Service & Logistics Coordinator

Adecco; Tendring; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Life assurance

Company pension scheme

Healthcare scheme

Cycle to Work & Electric Car schemes

Volunteering days

25 days holiday + bank holidays

Résumé du poste

Adecco is recruiting for a Customer Service Coordinator in Harwich, Essex. This full-time role (35 hours/week) focuses on delivering exceptional service to internal and external customers, processing orders, and coordinating with sales, production and logistics to ensure timely deliveries.

The ideal candidate has strong customer service and logistics experience, with knowledge of OTC processes and SAP; export handling is a plus.

Qualifications

• Proven experience within customer service and/or logistics.
• Strong understanding of Order to Cash (OTC) processes.
• Export experience would be advantageous.

Responsabilités

• Process all customer orders accurately using the company's order management system.
• Manage orders including domestic, European and export.
• Maintain clear communication with customers regarding order progress and delivery updates.
• Coordinate with sales, production teams, and logistics providers to ensure timely deliveries.
• Coordinate documentation to support order fulfilment and minimise business risk.
• Handle customer complaints and service issues, ensuring full resolution and feedback.
• Maintain and update customer records and databases for accuracy.
• Ensure compliance documentation including HMRC approvals is recorded.
• Liaise with hauliers to arrange bookings and raise required paperwork.
• Provide support across the wider customer service team where required.

Connaissances

Customer service

Logistics

Communication

Problem-solving

Teamwork

Outils

SAP

Order management system

Description du poste

Adecco is recruiting for a Customer Service Coordinator in Harwich, Essex. This full-time role (35 hours/week) focuses on delivering exceptional service to internal and external customers, processing orders, and coordinating with sales, production and logistics to ensure timely deliveries.

The ideal candidate has strong customer service and logistics experience, with knowledge of OTC processes and SAP; export handling is a plus.