French Speaking Customer Service And Logistics Coordinator

Edwards & Pearce; Scunthorpe; On-site; GBP 26,000 - 36,000; Full time

Job summary

Edwards & Pearce in the UK is seeking a French-speaking Sales & Logistics Coordinator based near Scunthorpe. The role involves end-to-end order processing, coordinating with carriers, and maintaining customer files in SAP.

The successful candidate will respond to customer inquiries, manage invoicing, and handle shipping documentation in a fast-paced sales environment.

Qualifications

• Proficient in email, Word and Excel.

Responsibilities

• Process customer orders end to end: receipt, stock check, invoicing.
• Respond to new enquiries and build relationships with existing customers.
• Coordinate with carriers and freight forwarders; process orders, delivery notes, invoices and related paperwork.
• Facilitate tracking of packages.
• Process shipping paperwork, freight reviews, audits and damaged goods.
• Maintain customer files on SAP and related software.
• Keep product and pricing information up to date.
• Answer emails and calls; perform general office admin tasks.

Skills

Customer service

Communication

Organization

Multitasking

Tools

SAP

Excel

Word

Job description

A varied and hands on role as a French Speaking Sales & Logistics Coordinator for a major manufacturer, based near Scunthorpe.

• Processing customer orders accurately from end to end - receipt, stock availability, invoicing.
• Responding to new customer enquiries and building strong relationships with existing customers.
• Coordinate with carriers and freight forwarders. Processing sales and purchase orders, delivery notes, invoices and any other necessary paperwork.
• Facilitating tracking of packages.
• Processing shipping paperwork, freight reviews, audits and damaged goods.
• Maintaining customer files on SAP and related software.
• Keep up to date product information files and customer pricing information.
• Answering general office emails and calls as well as office admin roles such as filing, organising office supplies etc.

THE CANDIDATE:

• Proficient on email, Word and Excel.
• Experience with SAP desirable.
• Experience working in a fast paced sales and logistics office environment and is capable of making quick decisions that are right for the company and the customer.
• Good understanding of the transit of goods from overseas, import and export documentation.
• Good understanding of shipping documentation, duty/VAT, commodity codes, HMRC, exchange rates etc.
• Brand ambassador who lives and breathes the company values.
• Uses own initiative and thrives in being able to work independently but can identify when support is required.
• Excellent communication and customer care skills.
• Excellent organisation and administration skills.
• Be prepared to take on a variety of tasks.
• Attention to detail.

THE CONSULTANCY:

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer