Customer Service & Logistics Coordinator

Robert Walters UK; Knowsley; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Logistics & Customer Service Coordinator for a permanent position based in Prescot. The ideal candidate will manage order processing, handle logistics coordination, and communicate effectively with customers and partners. Strong organisational and communication skills are essential. The salary range is £35,000 to £40,000 per annum, with hybrid working conditions.

Qualifications

• Experience in supply chain, logistics, or customer service, ideally within manufacturing or FMCG.
• Understanding of international shipping processes and 3PL operations.

Responsibilities

• Manage and process customer orders ensuring accuracy.
• Respond to customer enquiries and complaints.
• Collaborate with 3PL warehouse partners for stock tracking.
• Maintain accurate customer records in Business Central.
• Investigate and resolve delivery issues and disputes.
• Monitor supply chain KPIs and prepare performance reports.

Skills

Strong organisational skills

Written and verbal communication

Problem-solving skills

Attention to detail

IT proficiency

Supply chain/logistics/customer service background

Numerical ability

Tools

ERP/CRM systems

Excel

Word

Outlook

Job description

Overview

A rapidly expanding FMCG business based in the Prescot area are looking for a Logistics & Customer Service Coordinator to join their team. As Logistics & Customer Service Coordinator you will support day to day supply chain and customer operations. You will manage order processing, logistics coordination and customer communication; ensuring performance is tracked and issues are resolved efficiently.

Responsibilities

• Manage and process customer orders across all channels, ensuring accuracy and on-time fulfilment.
• Respond to customer enquiries and complaints, recording correspondence, arranging replacements, and resolving delivery issues with carriers and hauliers.
• Collaborate with 3PL warehouse partners to track stock, update shipping information, resolve address discrepancies, and prepare commercial invoices when required.
• Maintain accurate customer records in Business Central, including pricing updates and product information.
• Communicate with international customers regarding orders, payments, invoicing, and shipping documentation.
• Investigate and resolve issues related to deliveries, debit notes, fines, or damages, escalating disputes where appropriate.
• Monitor and report supply chain KPIs, including OTIF performance, shortages, damages, and delivery failures.
• Prepare monthly sales and performance reports for B2B and D2C channels.

What You’ll Bring

• Strong organisational skills with the ability to manage a varied workload and meet tight deadlines.
• Excellent written and verbal communication skills for effective interaction with customers, logistics partners, and internal teams.
• Proactive problem-solving skills, with experience handling delivery and service issues.
• High attention to detail and accuracy in order processing, customer data management, and shipping documentation.
• Solid IT proficiency, including ERP/CRM systems, plus strong Excel, Word, and Outlook skills.
• Background in supply chain, logistics, or customer service, ideally within manufacturing or FMCG.
• Understanding of international shipping processes, 3PL operations, and retail platforms such as Amazon Vendor (advantageous).
• Strong numerical ability, with experience producing KPI and performance reports.

About the job

Contract Type: Permanent

Specialism: Procurement & Supply Chain

Focus: Supply Chain

Industry: Logistics Distribution and Supply Chain

Workplace Type: Hybrid

Experience Level: Associate

Location: Prescot

Salary: £35,000 - £40,000 per annum

Job Reference: KT6HBP-2016E77C

Date posted: 9 September 2025

Consultant: Susannah Meadows

To apply for the role please send your CV to [e-mail]

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates