Customer Service ISSCO/0626/07 Internal Sales

Transdev; Poole; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Free on-site parking

Company pension

20 days holiday plus bank holidays, 1-

Your birthday off

Job summary

Transdev in Poole is seeking a friendly, organized individual for a permanent, office-based customer service role. The position offers full-time hours (Mon-Fri, 9am-5pm) with on-site parking and pension benefits.

You will handle customer enquiries by phone and email, assist with quotes and orders, and support the service team while maintaining accurate records. Training is provided, no sales calls.

Qualifications

• GCSE or equivalent.
• No specialist product knowledge required.
• Full training will be provided.
• Office-based role.

Responsibilities

• Speak with customers by phone and email.
• Help prepare quotes and process orders.
• Keep track of customer requests and follow up where needed.
• Support the wider customer service team with day-to-day tasks.
• Keep records accurate and up to date.

Skills

Communication

Teamwork

Numeracy

Accuracy

Multi-tasking

Organisation

Education

GCSE or equivalent

Job description

Job Description:

Location: Hamworthy/Poole
Hours: Full-time, Monday to Friday, 9am–5pm

We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.

What you’ll be doing:

• Speaking with customers by phone and email
• Helping prepare quotes and process orders
• Keeping track of customer requests and following up where needed
• Supporting the wider customer service team with day-to-day tasks
• Keeping records accurate and up to date

This is a customer service and co-ordination role – no cold calling or direct sales.

What we’re looking for:

• A positive attitude and a willingness to learn
• Comfortable speaking to people and providing good customer service
• Basic computer skills and attention to detail
• Able to work well as part of a team

No specialist product knowledge is required – full training will be provided.

What’s in it for you:

• Friendly, supportive team environment
• Full training provided
• Free on-site parking
• Company pension
• 20 days holiday plus bank holidays, increasing with service
• Your birthday off as an extra holiday (subject to conditions)

Whilst previous office or customer service experience is helpful it is not essential – we welcome applications from people looking to develop their skills or move into an office-based role.

Hours: Mon-Fri 9-5pm, 37.5 hours/week

Benefits: Free parking. Company pension scheme.

Holiday: 20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get yourbirthday day off as holiday (subject to conditions).

Skills Required: Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation

Existing Qualifications (Edu/Certs/Driving):GCSE or equivalent.

Start Date: Immediate

As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission – if you are looking for a commission-based sales role, this is not the role for you.