Customer Service ISSCO/0626/07

TransDev GB (Transmission Developments Co (GB) Ltd); Poole; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free parking

Company pension

20 days holiday

Birthday day off

Job summary

TransDev GB (Transmission Developments Co (GB) Ltd) in Poole is seeking a friendly, organised customer service coordinator for an office-based role. You will handle calls and emails, support quotes and orders, and keep records up to date.

No cold calling; full training will be provided. The role offers a supportive team, on-site parking, a company pension and 20 days holiday plus bank holidays, with birthday day off as extra per year.

Qualifications

• GCSE or equivalent.
• No specialist product knowledge is required – full training will be provided.

Responsibilities

• Speak with customers by phone and email.
• Help prepare quotes and process orders.
• Keep track of customer requests and follow up where needed.
• Support the wider customer service team with day-to-day tasks.
• Keep records accurate and up to date.

Skills

Communication

Teamwork

Numeracy

Accuracy

Multi-tasking

Organisation

Education

GCSE or equivalent

Job description

Job Description

Location: Hamworthy/Poole

Hours: Full-time, Monday to Friday, 9am-5pm

We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.

What You’ll Be Doing

• Speaking with customers by phone and email
• Helping prepare quotes and process orders
• Keeping track of customer requests and following up where needed
• Supporting the wider customer service team with day-to-day tasks
• Keeping records accurate and up to date

This is a customer service and co-ordination role – no cold calling or direct sales.

What We’re Looking For

• A positive attitude and a willingness to learn
• Comfortable speaking to people and providing good customer service
• Basic computer skills and attention to detail
• Able to work well as part of a team

No specialist product knowledge is required – full training will be provided.

What’s In It For You

• Friendly, supportive team environment
• Full training provided
• Free on-site parking
• Company pension
• 20 days holiday plus bank holidays, increasing with service
• Your birthday off as an extra holiday (subject to conditions)

Whilst previous office or customer service experience is helpful it is not essential – we welcome applications from people looking to develop their skills or move into an office-based role.

Hours: Mon-Fri 9-5pm, 37.5 hours/week

Benefits: Free parking. Company pension scheme.

Holiday: 20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get your birthday day off as holiday (subject to conditions).

Skills Required: Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation

Existing Qualifications (Edu/Certs/Driving): GCSE or equivalent.

Start Date: Immediate

Salary: As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission – if you are looking for a commission-based sales role, this is not the role for you.