Customer Service Host

The Rank Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Rank Group in Greater London is seeking a Customer Service Host to welcome guests on the gaming floor and create memorable experiences. You will engage with customers, ensuring they feel valued and entertained while maintaining a friendly, energetic atmosphere.

This role operates in a 24/7 casino environment with night shifts and weekend work. The successful candidate will have hospitality experience, a positive attitude and strong customer service and teamwork skills to help guests enjoy a

Qualifications

• Understanding of the overall standard of the electronic gaming offer within the unit and factors impacting its business contribution
• Willingness to learn more about this product area
• Experience of working in a hospitality role
• A positive attitude with great customer service and social skills
• Willingness to be a team player to ensure high customer service standards

Skills

Hospitality experience

Customer service

Team player

Positive attitude

Social skills

Job description

As a Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed:

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.