Customer Service Host

Grosvenor Casino; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Job summary

Rank Group is seeking a Customer Service Host to greet guests on the gaming floor and deliver an engaging, entertaining experience. You will ensure guests feel valued and cared for, contributing to a vibrant atmosphere and encouraging repeat visits.

The role emphasizes friendly service, a positive attitude, and strong team collaboration to maintain high standards in a 24/7 casino environment.

Qualifications

• Understanding of the electronic gaming offer and factors impacting business.
• Experience of working in a hospitality role.
• Positive attitude, excellent customer service and social skills.
• A willingness to be a team player and maintain high service standards.

Responsibilities

• Greet and attend to guests, making them feel valued and entertained.
• Create memorable experiences through thoughtful service and a friendly demeanour.
• Set the tone for a fantastic gaming adventure for every visitor.
• Work night shifts and weekends in a 24/7 casino environment.

Skills

Gaming product knowledge

Hospitality experience

Customer service

Team player

Job description

As a Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed:

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.