Customer Service & Hire Coordinator (Hybrid)

Speedy Hire Plc.; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Training and career progression

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Program

Job summary

Speedy Hire plc is seeking a Customer Service Advisor based in Liverpool to support daily sales and service activities from the depot. You will liaise with stock teams, drivers and engineers to meet customer needs with available equipment, maintaining strong relationships and ensuring high levels of satisfaction.

The role emphasizes organisational skills, effective communication, and adaptability in a busy hire environment, with opportunities for development and a strong benefits package.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally & written.
• Adaptability to changing requirements and processes.
• Commitment to learn and develop.
• Driving licence is required.
• Previous experience working within the hire industry or in a similar sales or operational role.
• Ability to support the business unit/team to deliver ESG Strategy - Decade to Deliver.

Responsibilities

• Provide frontline customer service and sales support from the depot.
• Coordinate with stock teams, drivers and engineers to fulfil customer needs with available equipment.
• Build and maintain customer relationships to ensure satisfaction and repeat business.

Skills

Organisational skills

Communication skills

Adaptability

Commitment to learning

Driving license

Experience in hire industry or similar

ESG awareness

Job description

Speedy Hire plc is seeking a Customer Service Advisor based in Liverpool to support daily sales and service activities from the depot. You will liaise with stock teams, drivers and engineers to meet customer needs with available equipment, maintaining strong relationships and ensuring high levels of satisfaction.

The role emphasizes organisational skills, effective communication, and adaptability in a busy hire environment, with opportunities for development and a strong benefits package.