Customer Service Advisor

Lloyds British Group Ltd; Liverpool; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life Assurance

Pension Scheme

Discount across Speedy brand

Training & progression

Health Cash Plan

Staff Discounts

Cycling initiative

Employee Assistance Program

Job summary

Speedy Group, the UK’s leading hire provider, is looking for a Customer Service Advisor in Liverpool. You will be the front line of sales and service, coordinating orders from initial contact through to delivery and collection while liaising with depot teams to ensure customer needs are met.

You will work desk-based with other departments, develop strong relationships, and support your ESG goals. The role offers a supportive environment, training opportunities, and a structured career path

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally & written.
• Commitment to learn and develop.
• Driving licence.
• Previous experience working within the hire industry or similar sales or operational role.
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

Responsibilities

• Coordinate the hire process from order through to delivery and collection.
• Liaise with depot and stock teams to meet customer needs and ensure satisfaction.
• Work desk-based and collaborate with drivers and engineers to minimise delays.
• Support front-line sales and customer service across the depot.

Skills

Strong organisational skills

Strong communication skills

Commitment to learn and develop

Driving license

Previous hire/ sales/ operations role

ESG data/Decade to Deliver

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Title - Customer Service Advisor

Location - Liverpool

Salary - £29,572 per annum, pro rata

Working Hours - Monday to Friday - 07:30 - 17:00 - 42 hours per week

Based in the depot, the Customer Service Advisor is a vital part of operations on the front line of sales and customer service.Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here’s what you’ll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What we offer:

• Life assurance
• Pension Scheme
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.