Customer Sales Advisor - Inbound/Outbound Support

The-Aa; Oldbury; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Worksave pension with up to 7% company

Free AA breakdown membership from Day

Discounts on AA products

Job summary

The AA is seeking a Sales Customer Service Advisor for an office-based role in Oldbury. You will handle inbound and outbound calls to understand customer needs and promote appropriate products, supporting the breakdown journey with a high level of service.

This full-time role offers a structured training and incentive scheme, a chance to grow within a trusted UK brand, and a supportive team environment to develop sales and customer service skills.

Qualifications

• Experience in customer service or sales is preferable.
• Excellent communication and listening skills are essential.

Responsibilities

• Support customers via telephone during their breakdown journey and identify needs for the right solution.
• Achieve and exceed individual and team sales targets through inbound and outbound calls.
• Engage with customers and build confidence to deliver outstanding outcomes on every call.
• Identify customer needs to promote the correct products and resolve queries.
• Use tools and systems to offer the best customer outcome.
• Maintain focus during peak call times and provide consistent service.

Skills

Customer service

Sales targets

Communication

Job description

The AA is seeking a Sales Customer Service Advisor for an office-based role in Oldbury. You will handle inbound and outbound calls to understand customer needs and promote appropriate products, supporting the breakdown journey with a high level of service.

This full-time role offers a structured training and incentive scheme, a chance to grow within a trusted UK brand, and a supportive team environment to develop sales and customer service skills.