Customer Service/Export Coordinator

The One Group; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recognized brand is looking for an Order Processing/Export Coordinator to join their team in St Ives. This role involves processing customer orders, maintaining high standards of service, and ensuring compliance with customs regulations. The position offers great opportunities for career development and a variety of company benefits.

Qualifications

• Proven experience in international trade, logistics or export operations preferred.
• Detail oriented with strong communication skills.

Responsibilities

• Processing sales orders and ensuring timely responses to customers.
• Maintaining compliance with customs regulations.
• Collaborating with logistics teams to streamline export operations.

Skills

Customer Service

Attention to Detail

Communication

Organisational Skills

Job description

Order Processing/Export Coordinator

Do you need a new challenge?
Would you like to work for a recognised brand?
Can you commute to St Ives daily?

I am working with a fabulous organisation in need of support in their sales processing/export team. The role will require a high level of customer service, attention to detail and strong communication skills and will offer a wide range of benefits in return.

The successful applicant will be joining a small and friendly team and will ensure that all customer orders and enquiries are processed in a timely manner, with customer service being the main priority.

You will be responsible for maintaining the brands reputation and serving as the link between the business and their customers.

Responsibilities will include:

• Processing sales orders received via various channels, with precision.
• Demonstrating clear focus and attention to detail from order acknowledgement to despatch and invoicing.
• Addressing both internal and external customer concerns/escalation with empathy and professionalism.
• Resolving issues efficiently, applying a root cause and continuous improvement approach.
• Ensuring compliance with customs regulations, staying updated on policies and industry standards.
• Providing administrative support to external sales teams and regional account managers.
• Running reports to ensure a proactive approach to order management.
• Preparing and processing all required shipping documentation, ensuring timely and accurate deliveries.
• Collaborating with freight forwarders and logistics teams to streamline export operations.
• Supporting internal training and best practice sharing around export processes where necessary.

Ideally you will have proven experience in international trade, logistics or export operations, however, training will be provided.

If you are detail oriented, with strong organisational and communication skills, this is a great opportunity to develop you career in this field.

The role will be based in the office in St Ives and does require you to be on site daily.

This will be a varied role and will offer a wide range of company benefits so if you are interested to know more, please get in touch today or APPLY NOW!