Collections Administrator

PayPoint plc.; Welwyn Garden City; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company is looking for a Retail Collections Administrator to manage and recover failed Direct Debits, minimizing company debt risk. This role involves communication with retailers, managing debt queries, and maintaining compliance with standards while working collaboratively in a team-oriented environment.

Qualifications

• Excellent and confident telephone manner.
• Ability to work to strict guidelines and targets.
• Previous debt collection experience is desirable.

Responsibilities

• Manage and recover failed Direct Debits daily.
• Deal with outstanding payments and minimize debt risks.
• Run debt reports and initiate legal processes as needed.

Skills

Communication

Negotiation

Teamwork

Proactivity

Commercial Awareness

Tools

Excel

Word

Outlook

Job description

Retail Collections Administrator

Job Summary/Purpose

The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep company debt and associated risks to a minimum.

Main Responsibilities

• Deal daily with any Direct Debit failures within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits.
• Manage terminal status to ensure debt risk is minimized and allocate payment receipts.
• Run debt reports to ensure all outstanding debts are up to date, and initiate legal processes where appropriate and recoverable.
• Maintain a professional manner when communicating with agents and suppliers, portraying a positive image of the company.
• Monitor regular offenders of debt, issuing letters, emails, and telephoning retailers as appropriate.
• Proactively work with retailers failing Direct Debits to reduce the number of decommissions.
• Maintain an audit trail of communication activities on PayPoint systems, associated databases, and spreadsheets, ensuring compliance with standards and data protection.
• Handle potential retailer and customer fraud on an ad-hoc basis.
• Contribute to team development and support, and pursue personal development to improve performance.
• Identify and recommend new or improved working practices to ensure success.
• Handle Retail Debt queries or legal responses on an ad-hoc basis.

Essential Attributes

• Excellent and confident telephone manner.
• Flexible, proactive, and creative approach.
• Ability to work to strict guidelines and targets, coping under pressure.
• Excellent written and verbal communication skills.
• Ability to work well as part of a team and act on own initiative.
• Proficient in IT packages such as Word, Excel, Outlook, and the Internet.

Desirable Attributes

• Strong negotiating skills.
• Previous debt collection experience.