Collections Administrator

PayPoint plc; Welwyn Garden City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in retail services seeks a Collections Administrator to manage Direct Debit failures effectively and maintain debt recovery processes. The role includes communication with retailers to resolve payment issues and ensure compliance while working under targets. Ideal candidates will possess excellent communication skills and a proactive approach.

Qualifications

• Excellent telephone manner required.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet strict guidelines.

Responsibilities

• Manage and recover failed Direct Debits daily.
• Chase outstanding payments and maintain communication with agents.
• Run debt reports and initiate legal processes as appropriate.

Skills

Telephone manner

Proactive approach

Communication skills

Team player

Negotiation skills

Tools

Word

Excel

Outlook

Job description

Vacancy Name: Collections Administrator
Vacancy No: VN480
Employment Type: Full-Time
Business Name: PayPoint Network Ltd
Location: Welwyn Garden City

Job Details

Retail Collections Administrator

Job Summary/Purpose

The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep company debt and associated risks to a minimum.

Main Responsibilities

1. Deal daily with any Direct Debit failures within the allocated area, chasing outstanding/late payments, demonstrating commercial awareness and business aptitude in decision-making regarding failed Direct Debits.
2. Manage terminal status to ensure debt risk is minimized and allocate payment receipts.
3. Run debt reports to ensure all outstanding debts are up-to-date and initiate legal processes where appropriate and recoverable.
4. Maintain a professional manner when communicating with agents and suppliers to portray a positive image of the company.
5. Monitor regular offenders of debt, issuing letters, emails, and telephoning retailers as appropriate.
6. Proactively work with retailers failing Direct Debits to reduce decommissions.
7. Maintain an audit trail of communication activities on PayPoint systems, databases, and spreadsheets, ensuring compliance with standards and data protection.
8. Handle potential retailer and customer fraud cases on an ad-hoc basis.
9. Contribute as a team member to support team development and pursue personal development to improve performance.
10. Identify and recommend new or improved working practices to ensure success.
11. Manage retail debt queries or legal responses on an ad-hoc basis.

Essential Attributes

• Excellent and confident telephone manner
• Flexible, proactive, and creative approach
• Ability to work under strict guidelines and targets and cope under pressure
• Excellent written and verbal communication skills
• Team player who can also act on own initiative
• Proficient in IT packages such as Word, Excel, Outlook, and the Internet

Desirable Attributes

• Strong negotiating skills
• Previous debt collection experience

Note: The job description appears to be cut off at the end, but the core responsibilities and attributes are included above.