Ocean Freight Export Specialist

Parkside Recruitment; Purfleet-on-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-known client is looking for an Ocean Freight Cross Trade Specialist in Purfleet, England. This role requires expertise in Ocean Freight operations along with a commitment to high-quality service delivery. The successful candidate will support customer processes and drive performance within a collaborative team environment.

Qualifications

• Experience in Ocean Freight Export and Cross Trade is essential.
• Ability to drive performance and achieve KPIs.
• Strong customer service skills.

Responsibilities

• Support colleagues as needed in customer processes.
• Provide high-level service for OFR customers.
• Participate in operational reviews for service improvement.

Skills

Ocean Freight experience

Customer service

Performance management

Job description

23 hours ago Be among the first 25 applicants

This range is provided by Parkside Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Parkside Recruitment

Our well known Client is seeking an Ocean Freight Cross Trade Specialist to join their team.

Must have Ocean Freight experience in Export and Cross Trade, this is a duel working location in Purfleet and Luton.

• As part of the operations team learn all customer processes and be ready to support colleagues as required
• Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
• Drives own performance and challenges others positively to achieve KPIs
• Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
• Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
• Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
• Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
• Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
• Implements people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
• Ensures that all external and internal enquiries are responded to promptly and professionally
• Escalates issues if required.
• Ensures that all interactions of self and team are compliant with Codes of Conduct and other compliance requirements e.g. anti corruption.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Freight and Package Transportation

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