Customer Service Executive

KCGroup; Tamworth; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hybrid work after training

On-site training

Job summary

KCGroup is seeking a Customer Service Executive to join a busy team supporting a world-renowned Organisation near the Tamworth area. Hours are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home after initial training. Immediate start available.

You will be the first point of contact for members across multiple channels, delivering a high standard of service while managing bookings, queries and follow-ups in a fast-paced environment.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Strong communication skills, both written and verbal.
• Ability to manage a high volume of enquiries and prioritise effectively
• Confident handling complaints and problem-solving
• Team player with a proactive and flexible approach
• Interest in sport or working in a member-focused environment is advantageous

Responsibilities

• Respond to inbound member enquiries via email and other channels
• Handle requests, issues, and complaints in a timely and professional manner
• Liaise with internal teams to resolve queries and provide updates
• Support booking enquiries and forward quotes where appropriate
• Maintain accurate records of interactions and follow-ups
• Deliver a high level of customer service in a fast-paced environment

Skills

Customer service experience

Communication skills

Problem solving

Team player

Job description

IMMEDIATE START

We’re recruiting for a Customer Service Executive to join a busy team supporting a world renowned Organisation, based near the Tamworth area. Hours for the role are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home.

This is a fast-paced, customer-focused role where you’ll be the first point of contact for members, delivering a high standard of service across multiple channels.

Key responsibilities of the Customer Service Executive role include:

• Respond to inbound member enquiries via email and other channels
• Handle requests, issues, and complaints in a timely and professional manner
• Liaise with internal teams to resolve queries and provide updates
• Support booking enquiries and forward quotes where appropriate
• Maintain accurate records of interactions and follow-ups
• Deliver a high level of customer service in a fast-paced environment

Customer Service Executive role-Who we’re looking for:

• Previous experience in a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Ability to manage a high volume of enquiries and prioritise effectively
• Confident handling complaints and problem-solving
• टीम player with a proactive and flexible approach
• Interest in sport or working in a member-focused environment is advantageous

Key Information about the Customer Service Executive role:

• Immediate start required (ASAP)
• Hourly rate of £13.45 per hour
• Temporary, full time role (3 months initially)
• Initial fully onsite training period, with hybrid working introduced thereafter (1 day working from home)
• Opportunity to gain experience within a world renowned organisation