Customer Service Executive

Sanderson; England; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

Pension contributions

Study support for industry courses

Income protection

Onsite gym

Job summary

Sanderson is seeking a Customer Service Executive in West Sussex to deliver outstanding support for a leading financial services provider. The role combines customer contact across phone, email and live chat with a proactive problem-solving focus.

You will handle inquiries, develop product knowledge, and contribute to service improvements while maintaining high standards of accuracy and compliance. Hybrid working arrangements are available.

Qualifications

• Experience in customer service or contact centre.
• Financial services experience is a plus but not required.
• Excellent written and verbal communication skills.

Responsibilities

• Be the first point of contact for customers and members.
• Handle enquiries across phone, email and live chat.
• Work with internal teams to resolve complex queries.
• Suggest ideas to improve service delivery and efficiency.
• Build knowledge of financial products, compliance and best practices.

Skills

Customer service

CRM systems

Microsoft Office

Communication skills

Problem solving

Tools

CRM systems

Microsoft Excel

Job description

Customer Service Executive - Financial Services

Location: Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits

Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team. This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.

What You'll Do

• Be the first point of contact for customers and members.


• Manage enquiries across multiple channels (phone, email, live chat).


• Work closely with internal teams to resolve complex queries.


• Contribute ideas for process improvements to enhance service delivery.


• Build knowledge of financial products, compliance, and best practices.

What We're Looking For

• Previous experience in customer service, contact centre, or client support.


• Financial services, banking, or insurance experience is a plus (not essential).


• Excellent communication skills - both written and verbal.


• Ability to stay calm under pressure and maintain attention to detail.


• Strong problem-solving skills and a genuine desire to help customers.


• Organised, self-motivated, and confident using CRM systems and Microsoft Office.

What's in It for You

• Competitive salary and bonus schemes.


• Generous pension contributions.


• Professional development, including study support for industry qualifications.


• Private healthcare, insurance, and income protection.


• Family-friendly leave policies.


• Onsite gym, social events, and volunteering opportunities.


• Travel loans and cycle-to-work scheme.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.