Customer Service Executive

UBT; Waverley; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Profit share bonus scheme

Recently refurbished offices

Excellent working environment

Job summary

UBT is seeking a Customer Services Executive for a 12-month maternity cover, based in Cranleigh. You will own the customer journey from inquiry to delivery, coordinating with sales and operations to ensure accurate, timely fulfilment.

The role demands a proactive, organised individual who thrives in a fast-paced environment and excels at clear communication across channels.

Qualifications

• Experience in customer service, order processing or similar fast-paced environment.
• Strong organisational skills and ability to manage multiple priorities.
• Confident using Microsoft Office and ERP systems.
• Calm, professional approach under pressure.
• Clear written and verbal communication skills.

Responsibilities

• Manage customer orders from quotation through to completion.
• Ensure accuracy of order details before processing.
• Set up and maintain customer records in internal systems.
• Keep customers updated throughout the order process.
• Coordinate with operations to ensure smooth fulfilment.
• Check stock availability and support delivery planning.
• Book and confirm delivery dates with customers.
• Handle inquiries across phone, email and other channels.
• Maintain shared mailboxes and respond promptly.
• Follow up after delivery to confirm receipt.

Skills

Customer service

Order processing

Communication

Multitasking

Tools

MS Office

ERP systems

Job description

Customer Services Executive

Location: Cranleigh (Office-Based) Hours: Monday to Friday, 7:30am - 4:30pm Salary: Circa £37,000 per annum Contract: 12-month fixed term (Maternity Cover)

About the Role

This is an excellent opportunity for a Customer Services Executive to join a well-established and growing business on a 12-month maternity cover contract, based in Cranleigh.

The business is known for delivering high-quality products and services, with a strong reputation for reliability, responsiveness, and building long-term customer relationships.

We are looking for someone who thrives in a fast-paced environment, enjoys being at the centre of operations, and takes pride in delivering a seamless customer experience from start to finish.

This is a hands-on role where you will be involved in the full order journey from initial enquiry through to delivery planning, coordination, and post-delivery follow-up. You will act as the key link between customers, sales, and operations, ensuring everything runs smoothly, accurately, and on time.

What makes this role exciting

• Full ownership of the customer journey from order to delivery
• Direct impact on customer satisfaction and operational success
• Close collaboration with operations, sales, and logistics teams
• Visible results from your work every day

Key Responsibilities

• Manage customer orders from quotation through to completion
• Ensure all order details are accurate before processing
• Set up and maintain customer records within internal systems
• Keep customers updated throughout the order process
• Coordinate with operations to ensure smooth fulfilment
• Check stock availability and support delivery planning
• Book and confirm delivery dates with customers
• Handle inbound communications across phone, email, and other channels
• Manage shared inboxes and ensure timely responses
• Follow up after delivery to confirm receipt and successful unloading

Requirements

What success looks like

Success in this role is measured by strong customer satisfaction, accurate order processing, and clear, timely communication across all stages of the order journey

What we're looking for

• Experience in customer service, order processing, or a similar fast-paced environment
• Strong organisational skills with the ability to manage multiple priorities
• Confident using Microsoft Office and ERP systems
• Calm, professional approach under pressure
• Strong communication skills, both written and verbal
• A proactive mindset with the ability to take ownership and see tasks through to completion

Benefits

• £37,000 per annum
• Excellent working environment
• Profit share bonus scheme
• Fresh newly refurbished well spaced offices

IND25