Customer Service Executive

Osborne Appointments; Bedford; On-site; GBP 28,000 - 30,000; Full time

Job summary

Osborne Appointments is seeking a Customer Service Executive in Bedford for a full-time hybrid role. You will handle telephone, email and website inquiries, process orders accurately and deliver a professional, customer-focused service.

The role requires 1-2 years in office-based customer service, strong communication and organisational skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 1-2 years experience in an office-based customer service role.
• Excellent communication and interpersonal skills.
• Passion for customer service and helping others.
• Organised with high attention to detail.
• Able to manage multiple tasks and priorities.
• Resilience in a fast-paced environment.
• Positive, can-do attitude.
• Team player.

Responsibilities

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally with internal and external customers.
• Work collaboratively to provide a coordinated, efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes and respond to enquiries promptly.
• Ensure customer credits are completed accurately and timely.
• Undertake a range of administrative duties to support the team.
• Maintain high accuracy and attention to detail in a fast-paced environment.

Skills

Customer service

Communication

Organisational skills

Job description

Role: Customer Service Executive

Location: Bedford

Hours: Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We're looking to recruit a Customer Service Executive to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

Duties of a Customer Service Executive:

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

What we would like from you:

• 1 -2 years, Previous experience within a office based, Customer Service role.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.