Customer Service Executive

The JobsBoard; Sittingbourne; On-site; GBP 24,000 - 36,000; Full time

Job summary

The JobsBoard is seeking a customer-focused Sales Support / Account Executive for a full-time, office-based role in Sittingbourne. You will respond promptly to inbound enquiries and proactively reach out to nurture existing accounts.

Hours are 08:00–17:00, Monday to Friday. You will build strong relationships, maintain CRM records, coordinate with warehouse teams, and support field sales to achieve revenue targets.

Qualifications

• Strong customer service background with the drive to move into account management.
• Excellent written and verbal communication skills.
• Confident, persuasive selling approach with a proactive attitude.
• Organised, able to prioritise in a fast-paced environment.
• A genuine team player with a problem-solving mindset.

Responsibilities

• First point of contact for customer enquiries via phone, email and online channels.
• Proactively contact existing and lapsed customers to promote products and new lines.
• Identify upselling and cross-selling opportunities across the range.
• Maintain accurate customer records and sales activity in CRM.
• Liaise with warehouse, logistics and purchasing teams to ensure smooth order processing.
• Support account strategies and handovers with field sales reps.
• Meet or exceed sales targets and KPIs.

Skills

Customer service

Communication

Sales mindset

Proactive attitude

Organization

Team player

Job description

About the Role

Working for a leading distributor of sign-making materials and equipment across the UK, you will be responsible for both reactive sales support - responding promptly to inbound enquiries - and proactive outreach to drive new opportunities and maximise sales from existing accounts. You will be expected to build strong relationships, understand customer needs, and consistently deliver an exceptional service.

This is a full-time office-based position, and the hours of work are 08:00 to 17:00 Monday to Friday.

Key Duties & Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Proactively contact existing and lapsed customers to promote products, offers, and new lines
• Identify upselling and cross-selling opportunities across the product range
• Maintain accurate customer records and sales activity in CRM
• Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing
• Work closely with field sales reps to support account strategies and handovers
• Meet or exceed sales and performance targets, including KPIs and revenue goals

Required Qualifications, Knowledge, Experience & Skills

• A strong customer service background with the desire and resilience to move into account management
• Strong communication skills, both written and verbal
• A confident and persuasive approach to selling
• Proactive attitude with the drive to go the extra mile for customers
• Organised and able to prioritise in a fast-paced environment
• A genuine team player with a problem-solving mindset