Customer Service Executive

Eclectic Recruitment Ltd; Babraham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Eclectic Recruitment Ltd is working on behalf of a well-established organisation in South Cambridge to recruit a Customer Service Executive for their friendly, professional team.

This role targets individuals who enjoy delivering outstanding customer service in a fast-paced, office-based environment and who can manage bookings and approvals efficiently while maintaining attention to detail.

Qualifications

• The want to work within an office-based role.
• A confident and professional telephone manner.
• Good written and verbal communication skills.
• A positive, proactive and team-focused approach.

Responsibilities

• Answering incoming telephone calls and responding to email enquiries.
• Managing queries via an internal ticketing system.
• Accurately recording client data on internal systems.
• Supporting clients with service bookings and appointments.
• Proactively assisting clients with purchasing decisions.
• Supporting the wider team with administrative duties.

Skills

Office-based role

Telephone manners

Written & verbal communication

Team-focused attitude

Job description

We are working on behalf of a highly respected and well-established organisation in South Cambridge who are looking to recruit a Customer Service Executive to join their friendly and professional team.

This is a fantastic opportunity for someone who enjoys delivering outstanding customer service and thrives in a fast-paced, office-based environment.

Key responsibilities will include:

• Answering incoming telephone calls and responding to email enquiries
• Managing queries via an internal ticketing system
• Accurately recording client data on internal systems
• Supporting clients with service bookings and appointments
• Proactively assisting clients with purchasing decisions
• Supporting the wider team with administrative duties

To be successful in this role, you will ideally have:

• The want to work within an office-based role
• A confident and professional telephone manner
• Good written and verbal communication skills
• A positive, proactive and team-focused approach