Customer Service Executive

Wipro; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Talent Acquisition Partner to enhance customer service within a dynamic team. This role involves managing requests from financial advisers, ensuring timely support through effective communication and collaboration. With a fixed-term contract of 12 months, you will receive full training and gain valuable experience in a supportive environment. This position is perfect for those passionate about customer service and looking to make a meaningful impact while working in a diverse and inclusive workplace.

Qualifications

• Experience in delivering excellent customer service.
• Strong organizational and time-management skills.

Responsibilities

• Own and process requests from Advisers in a timely manner.
• Support Advisers through outbound calls and collaboration.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Understanding of Consumer Duty Principles

Tools

Microsoft Office

Job description

Senior Talent Acquisition Partner @ WIPRO

Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:

Financial Advisers trust us with their clients, so providing an excellent level of customer service is key.

As a Customer Service Executive, you will own and process requests from our Advisers in a timely manner, supporting them through outbound calls and collaboration with other teams to resolve queries.

Full training will be provided to ensure you're up to speed quickly.

This is a fixed-term 12-month contract, offering valuable experience and the chance to make a meaningful impact within a dynamic team.

Skills, Qualifications, and Experience:

• Experience in delivering excellent customer service; experience in finance or contact centers is a plus but not essential
• Understanding of Consumer Duty Principles and Vulnerable Customer regulations
• Excellent communication skills
• Strong organizational and time-management skills
• Proficiency with Microsoft Office applications or willingness to learn (PowerPoint, Excel, Outlook, internet applications)
• High professionalism to represent our brand
• Quick learner, absorbing key information rapidly
• Commitment to doing what's right for the customer, whether working alone or in a team

Application of Individual Conduct Rules:

• Act with integrity
• Exercise due skill, care, and diligence
• Be open and cooperative with FCA and other regulators
• Prioritize customer interests and treat them fairly
• Maintain proper standards of market conduct

Servaada champions positive change, inclusion, diversity, equality, and workplace culture. All applicants are welcome.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services, IT Consulting, Financial Services