Customer Service Executive

OutThere RPO; Fareham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a Customer Service Executive to join a dynamic team in Fareham. This role involves delivering exceptional customer service, processing orders, and building strong relationships with clients. The ideal candidate will have excellent communication skills, a knack for upselling, and experience with Oracle NetSuite. With a focus on providing timely and accurate support, you'll play a vital role in enhancing customer satisfaction and driving revenue. Join a forward-thinking company that values its employees and offers a supportive work environment, including the option to work from home one day a week.

Benefits

Canteen

Company pension

Cycle to work scheme

Free parking

Referral programme

Qualifications

• 1 year of customer service experience preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer service and process orders efficiently.
• Build rapport with customers to upsell additional products.
• Investigate and solve complex customer problems.

Skills

Customer Service

Communication Skills

Oracle NetSuite

Problem Solving

Sales Support

Education

A-Level or equivalent

Tools

Oracle NetSuite

Job description

Contract type: Permanent, full-time

Hours: 42.5 hours per week, Monday – Friday 07.30 – 04.30

Location: Fareham, option to work from home 1 day a week.

The Role:

An exciting opportunity has arisen for a Customer Service Executive to join our client in Fareham.

The successful candidate will provide exceptional customer service, processing orders & enquiries in a timely manner delivering an excellent customer experience at all times.

You must have excellent communication skills and the ability to build rapport and relationships with customers, creating the opportunity for upselling additional products.

Overall Responsibilities:

• Providing help and advice to customers using your knowledge of the organisation's products or services.
• Selling additional products through customer service and building on-going relationships with clients.
• Processing customer orders accurately and efficiently using Oracle NetSuite system.
• Entering of orders received by email, phone or website into Oracle NetSuite to a high degree of accuracy..
• Communicating courteously with customers by telephone, email and letter.
• Investigating and solving customers' problems, which may be complex or long.
• Agreeing product returns in consultation with the relevant Account Manager/Department.
• Ensure all customer experience information is captured in Oracle NetSuite system, providing details of feedback and opportunities to maximise potential revenue.
• Support Account Management through proactive activity.
• Generate quotes to customer requirements using Oracle NetSuite.
• Learning about our products and keeping up to date with changes.
• Liaising with Operations regarding progress of all orders and informing customers of any late or incomplete deliveries.
• Ensure all customer experience information is captured in NetSuite system, providing details of feedback and opportunities to maximise potential revenue.
• Any other reasonable adhoc task directed by Customer Service Manager relevant to operational activity.

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person (opportunity to work from home 1 day a week)

• Previous experience in a Customer Service role is essential.
• Experience in a sales support role is desirable.
• Excellent verbal and written communication skills.
• Experience using Oracle NetSuite desirable.
• IT literate.

Job Type: Full-time

• Canteen
• Company pension
• Cycle to work scheme
• Free parking
• Referral programme