Customer Service Executive

DYNAMITE RECRUITMENT SOLUTIONS LIMITED; Portsmouth; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Customer Service Executive, um ein engagiertes Team zu unterstützen. In dieser spannenden Rolle helfen Sie Kunden bei Anfragen und bauen Beziehungen zu Geschäftskunden auf. Sie werden in einem abwechslungsreichen Umfeld arbeiten, in dem kein Tag dem anderen gleicht. Diese Position bietet die Möglichkeit, Ihre Kommunikationsfähigkeiten zu nutzen und Ihre Karriere im Kundenservice voranzutreiben. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen ist dies eine großartige Gelegenheit für alle, die in einem unterstützenden und dynamischen Team arbeiten möchten.

Benefits

Hybrid Working

Pension Scheme

Employee Car Scheme

Well-being Hours

Gym Membership Discounts

Generous Holiday Allowance

Enhanced Family Leave

Learning Hours

Qualifications

• Erfahrung im telefonbasierten Kundenservice oder Call-Center.
• Starke Kommunikations- und Verwaltungsfähigkeiten.

Responsibilities

• Kundenanfragen per Telefon und E-Mail bearbeiten.
• Kundenkonten und Beziehungen verwalten.
• Kundenbeschwerden ansprechen und lösen.

Skills

Kundenservice Erfahrung

Kommunikationsfähigkeiten

Multitasking

Microsoft Office

Verwaltungskompetenz

Education

Abgeschlossene Schulausbildung

Tools

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Customer Service Executive role at DYNAMITE RECRUITMENT SOLUTIONS LIMITED

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at DYNAMITE RECRUITMENT SOLUTIONS LIMITED

Location: Hybrid (2 days at home, 3 days in-office)Salary: £25,000 + opportunity to earn an additional 5% (OTE £26,250)Hours: Monday – Friday, 37.5 hours per week (flexible between 8 AM and 6 PM)Why Join Us? This is an exciting opportunity to be part of a dynamic team, with a competitive salary and excellent benefits, including:

• Hybrid Working – Flexibility to work from home
• Pension Scheme – 6% contribution
• Employee Car Scheme – After probation, finance a brand-new vehicle and fully insure it for as little as £200 per month (additional drivers can be added)
• Well-being Hours – Time allocated to support your well-being
• Gym Membership Discounts
• Generous Holiday Allowance – 25 to 30 days, depending on service length
• Enhanced Family Leave – Maternity, paternity, and premature baby leave
• Learning Hours – Time allocated for personal and professional development
• And More!
  
  

About the Role Dynamite Recruitment is proud to be working with a leading company in search of an experienced Customer Service Executive. This is an exciting role where you will manage various client enquiries and develop relationships with business customers. No two enquiries will be the same, offering a dynamic and engaging work environment.As a Customer Service Executive, your duties will include:

• Assisting customers with various enquiries via phone and email
• Managing client accounts and relationships
• Handling customer communication from initial contact through to resolution
• Addressing and resolving customer complaints when required
• Liaising with third parties and internal departments to support each customer enquiry
• Transferring calls to the relevant departments as needed
• Completing a variety of administrative tasks
  
  

Skills & Experience: The ideal candidate will:

• Have previous telephone-based customer service or call centre experience
• Demonstrate strong communication skills
• Be able to work under pressure and meet deadlines
• Have excellent administration skills and attention to detail
• Be able to multitask effectively and manage competing priorities
• Be proficient in Microsoft Office, particularly Excel and Outlook
  
  

Interested? If you are ready to take the next step in your career and believe this role is a perfect fit for you, get in touch with Fran Curtis at Dynamite Recruitment on or apply now!#evergreen

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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