Customer Service Executive

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• Exciting opportunity to grow your career with a unique innovative business

About Our Client

My client, based in Witney, is looking to recruit a Customer Service Executive to join their expanding, high-performing Customer Service team. They are a well-known manufacturing company committed to providing the best service to their customers. They pride themselves on their fun company culture and excellent career progression opportunities!

Job Description

The key responsibilities of the Customer Service Executive include:

• Customer relationship management
• Processing orders
• Offering alternative products for out-of-stock items
• Promoting new products
• Maximising order book fulfilment by liaising with Supply Chain and Warehouse
• Providing technical information on products confidently over the telephone
• Delighting customers and going the "extra mile"
• Understanding detailed customer requirements
• Empathising with customer problems
• Thinking creatively to offer solutions
• Communicating effectively, both written and verbally
• Handling complaints professionally and resolving issues amicably
• Developing good relationships with internal departments
• Suggesting process and procedure improvements
• Being computer literate (Microsoft Outlook, Word, Excel)
• Performing ad-hoc administrative tasks

The Successful Applicant

The ideal Customer Service Executive will:

• Have previous customer service experience (desirable but not essential)
• Have a friendly and pleasant demeanor
• Work accurately with attention to detail
• Be able to learn and work independently from training
• Be a team player
• Have an enthusiastic, confident approach and telephone manner

What's on Offer

Benefits include:

• Bonus schemes
• 25 days of annual leave
• Employer-matched pension scheme
• Death in Service scheme
• Training & Development opportunities including Career/Personal Development Plans and Apprenticeships
• Employee discounts platform (Perkbox)
• 'WeCare' well-being programme
• Cycle-to-work scheme
• On-site parking