Customer Service Executive

Cruise Kingdom; Ruislip; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Cruise Kingdom is seeking a Cruise Customer Service Executive to ensure customers enjoy a seamless post-booking experience. This hybrid role involves handling customer queries, arranging special requests, and managing booking amendments, all while providing outstanding customer service and a significant knowledge of the cruise industry.

Benefits

Competitive salary

Office/Hybrid based role

Amazing cruise and travel discounts

Comprehensive training and professional development opportunities

Qualifications

• Experience in a customer service or support role within the cruise sector is essential.
• Excellent knowledge of the cruise market.
• Professional, detail-oriented, and able to prioritise tasks efficiently.

Responsibilities

• Handle a variety of post-sales queries via phone and email.
• Manage booking amendments and changes.
• Resolve customer issues or complaints, escalating where necessary.

Skills

Cruise industry expertise

Strong organisational skills

Problem-solving ability

Target-driven mindset

Team player

Tools

Microsoft Office

Job description

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Are you enthusiastic about the cruise industry and dedicated to providing outstanding customer service? If you have a "first-class" knowledge of cruising and a passion for creating memorable experiences, we’d love for you to become part of our expanding team!

What We Offer:

• Office/Hybrid based role: All necessary equipment provided.
• Competitive salary: Up to £28,000 per annum, depending on experience
• Working hours: Between 9am - 6pm, Monday - Friday
• Exclusive perks: Enjoy amazing cruise and travel discounts for you and your family.
• Ongoing support: Benefit from comprehensive training and professional development opportunities.

Role Overview:

As a Cruise Customer Service Exeuctive, you’ll play a vital role in ensuring customers enjoy a seamless post-booking experience. Your responsibilities will include:

• Handling a variety of post-sales queries via phone and email.
• Arranging special requests and add-ons to enhance client bookings.
• Managing booking amendments and changes.
• Completing any ad hoc administrative tasks as required.
• Resolving customer issues or complaints, escalating where necessary.
• Liaising with internal departments with any queries or amendments
• Knowledge and understanding of Cruise Industry/Travel.
• Knowledge of Microsoft Office (Word / Excel)

What We’re Looking For:

• Cruise industry expertise: Previous experience in a customer service or support role within the cruise sector is essential.
• Excellent knowledge of the cruise market.
• Strong organisational skills: Professional, detail-oriented, and able to prioritise tasks efficiently.
• Problem-solving ability: Capable of managing complaints and finding amicable resolutions.
• Target-driven mindset: Able to meet and exceed goals.
• Team player: Collaborative and adaptable in a dynamic environment.

Job Types: Full-time, Permanent

• Company events
• Transport links

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Ruislip HA4 8NR

Reference ID: CK180625

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

• Industries

  Travel Arrangements

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