Customer Service Executive

Adecco; Harlow; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in Harlow is looking for a Customer Operations Associate to support the sales team and enhance customer satisfaction. In this hands-on role, you will manage customer orders and maintain smooth communication with both clients and team members. This opportunity offers a chance to thrive in a supportive company culture where attention to detail and excellent communication are paramount.

Qualifications

• Experience in customer service or operations is preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Handle customer orders via phone, email, or social media.
• Liaise with the warehouse/production team to ensure timely processing of orders.
• Lead and resolve customer inquiries and challenges.

Skills

Communication

Attention to detail

Resilience

Job description

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You will be reporting to the Customer Operations Manager, Supporting the sales team, with a hands- on role, split 80/20% between working on the desk and liaising with the warehouse/ production team.

• Handling customer orders received by phone, email, or social media and overseeing seeing them through to dispatch.
• Loading customer orders onto the Sales and Inventory Management Software and printing shipping labels.
• Supporting the Field Sales Managers
• Being a point of contact for customer care
• Leading and resolving any challenges customers may have
• Communication is KEY!
• Supporting with Stock Taking activities.
• Taking enquires via phone and email.
• Liaising with the Warehouse/ Production team to ensure orders are processed in time.
• Dealing with International enquires

This is an incredible opportunity to work with one of the best in their industry, with a tight-knit supportive company culture, we are looking for someone who has attention to detail, resilient, excellent communication and passionate.

We want you!

Interview to be taking place this week - Do NOT Miss out!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.