Customer Service Executive

Ayvens; Slough; On-site; GBP 25,000; Full time

Job summary

Ayvens is seeking a Customer Service Executive for a 12-month fixed-term contract based in Slough. The role involves providing exceptional service, managing customer queries, and maintaining effective communication. This position requires a strong work ethic, excellent communication skills, and a resilient approach to customer interactions. Join us to contribute to sustainable mobility solutions and make a difference in customer satisfaction.

Qualifications

• A-level education or equivalent required.
• Excellent command of spoken and written English essential.
• Experience in customer service preferred.

Responsibilities

• Provide service and support to customers through calls and emails.
• Manage customer queries and maintain service quality.
• Deliver client-specific tasks within agreed SLAs.

Skills

Customer facing experience

Communication skills

Empathy

Resilience

Education

A-level standard or equivalent

Job description

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At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We have a fixed term contract opportunity for 12 months based in Slough. This role is office based so will require the successful candidate to commute to the Slough office 5 days a week.

Salary will be £24,297 per annum for this role.

Purpose of role

• Provide clear and accurate service and support to our customers
• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution
• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts
  
  

Key Responsibilities

• Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partners
• Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution
• Provide timely and accurate information to our customers to minimise queries and complaints
• Deliver client specific tasks and processes within agreed SLAs
• Utilise all tools & systems provided by LeasePlan and its suppliers
• Build rapport and confidence within our customer base
  
  

Skills, Experience & Background

• Educated to A-level standard or equivalent
• Excellent command of spoken English to enable telephone communication with customers
• Good command written English to enable email communication with customers
• Customer facing experience
• Ability to deal calmly and professionally with customers on the telephone
• Strong work ethic
• Ability to show empathy and support to customers
• Resilience
  
  

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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