Customer Service Executive

OA; Saffron Walden; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in Saffron Walden is seeking a Customer Service Executive for a temporary position, starting immediately with a chance to go permanent. The role involves managing customer inquiries and liaising with partners for product maintenance, requiring a proactive individual with strong communication skills. Applicants must have prior customer service experience and be drivers.

Qualifications

• Previous experience within a busy customer service department.
• Ability to use own initiative.
• Must be a driver.

Responsibilities

• Liaison with partners for maintenance and repair tracking.
• Handling customer service issues.
• Accurate data input into in-house systems.

Skills

Communication skills

Problem solving

Proactive

Relationship building

Job description

Hours: Monday to Friday, 08:00am to 16:30pm

Temporary, Immediate start with the opportunity to go permanent

MUST BE A DRIVER, with own car

An excellent opportunity has now arisen for an experienced Customer Service Executive to join our fast growing client based in Saffron Walden.

Duties of a Customer Service Executive:

• Regular liaison with our partners to manage, track and progress the maintenance and repair of products
• Flag up any supply issues such as shortages or delays and liaise internally with the Purchasing, Planning and Engineering Team Leaders to progress works to agreed deadlines
• Accurately input information into our inhouse database systems
• Handle any customer service issues and complete general administrative duties
• Respond to Customer questions.
• Answering incoming/external phone calls
• Researching the cost of items such as parts and labour.

What we would like from you:

• Previous experience within a busy customer service department
• Excellent communication skills and telephone manner
• Ability to build and maintain strong relationships with customers
• Problem solver and proactive
• Ability to use own initiative
• MUST BE A DRIVER

If you are interested in this role, please apply below with your most recent CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.