Customer Service Executive

Office Angels; London; On-site; GBP 27,000; Full time

Job summary

A well-established company in Rainham seeks a passionate Customer Service Executive. The role encompasses achieving sales targets while delivering exceptional service and addressing customer needs effectively. The successful candidate will possess strong communication skills and experience in B2B sales, contributing significantly to the company's growth.

Qualifications

• Experience in B2B sales required.
• Strong communication skills are essential.
• Proficient in Microsoft Office packages.

Responsibilities

• Achieve and exceed individual territory sales targets.
• Respond to all inbound calls and emails in accordance with company policy.
• Advise customers on out-of-stock items and provide alternatives.

Skills

B2B sales

Communication

Microsoft Excel

Microsoft Word

Attention to detail

Numerate

Job description

Customer Service Executive
Rainham, Essex
£27,000 per annum
Monday to Thursday 8.30am - 5.00pm, Friday 9.00am - 5.00pm

We are working with a highly successful business in Rainham who are looking for a passionate Customer Service Executive who thrives on delivering exceptional service and is eager to contribute to our continued growth.

Duties:

• Achieve and exceed individual territory sales targets in line with company budget.


• Manage and ensure profitable growth within your given account portfolio.


• Contact all customers by telephone as directed, ensuring no cause for complaint or conflict.


• Respond to all inbound calls and emails in accordance with company policy.


• Process all sales orders efficiently and within stated time limits.


• Address customer enquiries promptly and courteously.


• Advise customers on out-of-stock items and provide suitable alternatives.


• Complete management information reports as required by the customer.


• Monitor margin issues and report them to the relevant external salesperson and Business Development Manager.


• Communicate with all appropriate departments to meet set objectives for individual accounts.


• Monitor stock levels and movements on bespoke product lines, taking responsibility for clearance if needed.


• Assist the credit control supervisor to ensure strict payment to terms as agreed with each account.


• Alert the head of Merchant Sales to relevant market intelligence and significant changes in buying patterns accurately and timely.

Desired Skills & Experience:

• Experienced in B2B sales.


• Ability to work well under pressure.


• Strong communication skills to engage at all levels, both internally and externally.


• Proficient in Microsoft Excel, Word, and Office packages.


• Results-driven and self-motivated team player with a keen desire to succeed.


• Attention to detail and a customer-focused mindset.


• Numerate and commercially astute.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.