Customer Service Executive

The People’s Pension; Crawley; On-site; GBP 23,000 - 27,000; Full time

Job summary

Join a dynamic Customer Services team at a leading pension provider, where you will provide exceptional support to our customers. This fulfilling role involves handling inquiries via phone, email, and webchat while promoting a respectful and inclusive culture. With excellent benefits and a focus on personal development, this position is ideal for those looking to grow in a supportive environment.

Benefits

25 days holiday plus bank holidays

Birthday off

Volunteering days

Onsite gym

Personal trainer access

Subsidised canteen

Rewards scheme with discounts

Qualifications

• Ability to understand and support customer needs.
• Professional and empathetic communication.
• Experience handling complaints and maintaining service standards.

Responsibilities

• Handle inbound calls, webchats, and emails.
• Manage a variety of customer queries and requests.
• Meet performance objectives and contribute to service standards.

Skills

Active listening

Effective communication

Problem-solving

Job description

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Description

Our Customer Services team are the heart of People’s Partnership, making sure our customers receive excellent service and technical support. This role is within our contact centre in our Customer Support Hub and you will support our customers by answering inbound phone calls, emails and webchat. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us

Key Responsibilities:

• Working in our contact centre taking inbound phone calls, webchats, emails, and any future customer contact channels we introduce.
• Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional, helpful and empathetic service through effective customer communication.
• Using your active listening skills to understand and support customers so that their needs are understood - and service standards are maintained.
• Working with a first contact resolution focus when handling any complaints by working to resolve these within your control or escalating through our resolutions & complaints processes.
• Contribute to the department meeting our service standards and service levels by meeting your own performance objectives

What you can expect:
- Starting salary of £23,000
- 25 days holiday + bank holidays + Birthday off + 2 volunteering days.
- Training and development opportunities
- Onsite gym and personal trainer access
- No working weekends or evenings
- Subsidised canteen with a variety of food options
- Rewards scheme with discounts on supermarkets, cinema tickets, and more

Why choose us?

We value and reward our people. Enjoy an award-winning pension, health care cover, onsite gym, personal trainer access, and more. Our culture prioritises respect, support, diversity, and work-life balance.

Ready for a fulfilling career? Apply now and discover where People's Partnership can take you!PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range