Customer Service Executive

SmartestEnergy; Worthing; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to enhance their growing customer base. In this dynamic role, you will engage with customers through calls and emails, ensuring their queries are resolved efficiently. You'll gain insights into energy products and services, promoting innovative tools and solutions. This position offers a unique opportunity to work in a hybrid environment, balancing office and remote work, while contributing to a diverse and inclusive team. Join this forward-thinking company and make a meaningful impact in the energy sector.

Benefits

Flexible Working

Diversity and Inclusion Commitment

Global Impact Opportunities

Qualifications

• Experience in a fast-paced customer contact environment.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound calls and emails to resolve customer queries.
• Update customer records and provide essential documents.

Skills

Customer Service Experience

Communication Skills

Objection Handling

Job description

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We’re looking for a dedicated and professional individual to support our growing customer base by resolving queries efficiently and accurately. In this role, you'll handle inbound calls and emails, update customer records, and provide essential documents such as statements and invoices.

You’ll also develop a strong understanding of our energy products and services—including tariffs, meter types, and budget plans—to offer informed support. Working closely with other departments, you’ll ensure timely and effective resolutions while promoting tools like our customer web portal and energy-saving solutions.

What skills/experience do I need to be successful?

• Experience of working in a fast-paced customer contact environment;
• Accuracy on written and verbal communication;
• Confident and able to objection handle.
  
  

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
  
  

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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