Customer Service Executive (CERM)

TN United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Customer Service Executive to support its growth during an exciting development phase. This role involves managing customer queries, providing quotations, and processing orders while maintaining a strong client base. The ideal candidate will possess excellent organizational skills, technical competence, and effective communication abilities. Join a progressive printing company that values innovation and quality, and be part of a dynamic team that thrives in a fast-paced environment. If you are eager to learn and grow within a supportive atmosphere, this opportunity is perfect for you.

Qualifications

• Customer service experience and technical competence required.
• PC literate with good numeracy skills.

Responsibilities

• Dealing with customer queries via phone and Teams.
• Inputting and processing orders while managing your own account base.

Skills

Good organisational skills

Technical competence

Proficiency in numeracy and spreadsheet use

Attention to detail

Ability to work under pressure

Effective communication skills

Commercial awareness

Experience with CERM software

Tools

CERM software

Job description

Customer Service Executive (CERM)

Our client is an independently owned, award-winning, progressive printing company that continually invests in the latest equipment to expand their capabilities. They produce high-quality self-adhesive labels and flexible packaging for a diverse range of customers, from small local producers to large blue-chip clients.

They are seeking a Customer Service Executive to join their team and support the company's growth during an exciting development phase. The ideal candidate will have customer service experience, be technically competent, PC literate, and familiar with CERM software or able to learn it quickly.

• Dealing with queries via phone and Teams.
• Providing quotations to customers.
• Inputting and processing orders.
• Managing your own account base.
• Performing administrative and clerical duties.
• Occasional face-to-face client visits when required.
• Building the client base.

Key Skills:

• Good organisational skills.
• Technical competence.
• Proficiency in numeracy and spreadsheet use.
• Attention to detail and ability to understand design/artwork.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Commercial awareness.
• Effective communication skills, both verbal and written.
• Experience with flexo or digital printing/packaging is a plus but not essential.
• Experience with CERM MIS software is advantageous.