Customer Service Executive

Michael Page; Newport; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Michael Page in Newport is seeking a Customer Service Executive to support the industrial/manufacturing sector by ensuring smooth communication with clients and managing inquiries effectively. The role focuses on maintaining customer satisfaction and aiding seamless service delivery.

Responsibilities include responding to inquiries, record-keeping, handling complaints, and collaborating with teams to meet client needs while providing detailed product information.

Qualifications

• Experience in customer service or support, ideally in industrial/manufacturing sectors.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency with CRM systems or similar tools.
• Proactive and detail-oriented approach.
• Basic IT skills including Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels promptly and professionally.
• Maintain accurate records of customer interactions and transactions in the company database.
• Resolve customer complaints and escalate issues to ensure a positive outcome.
• Collaborate with internal teams to meet customer needs and enhance service delivery.
• Provide detailed product and service information to customers.
• Assist in processing orders, forms, and applications accurately and efficiently.
• Monitor and follow up on customer accounts, ensuring issues are addressed.
• Support the team in achieving KPIs and service targets.

Skills

Customer service

CRM systems

Communication

Problem-solving

Multi-tasking

Microsoft Office

Tools

CRM tools

Job description

In Newport, this Customer Service Executive role supports the industrial/manufacturing sector by ensuring smooth communication with clients and managing their queries effectively. You'll play a key part in maintaining customer satisfaction and assisting the business in delivering its services seamlessly.

Client Details

This organisation is a long-established UK manufacturer and designer of workplace furniture and storage solutions, supplying products such as office furniture, lockers, and smart storage systems across a range of sectors. The business has built a strong reputation for quality manufacturing, innovation, and bespoke workspace solutions, with a focus on helping organisations create efficient, modern working environments.

Description

• Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
• Maintain accurate records of customer interactions and transactions in the company database.
• Resolve customer complaints and escalate issues where necessary to ensure a positive outcome.
• Collaborate with internal teams to meet customer needs and enhance service delivery.
• Provide detailed product and service information to customers.
• Assist in processing orders, forms, and applications accurately and efficiently.
• Monitor and follow up on customer accounts, ensuring any outstanding issues are addressed.
• Support the team in achieving key performance indicators and service targets.

Profile

• Previous experience in a customer service or support role, ideally within the industrial/manufacturing sector.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• A proactive and detail-oriented approach to work.
• Basic IT skills, including familiarity with Microsoft Office applications.

Job Offer

• Permanent position based in Newport.
• Salary £28,000
• Comprehensive benefits package.
• Opportunity to work in the industrial/manufacturing sector.

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your bes