Customer Service Advisor

Michael Page; Redditch; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Free on-site parking

Immediate start

Job summary

Michael Page is seeking a customer service professional for roles in the industrial/manufacturing sector in the United Kingdom. You will respond to enquiries by phone and email, provide product information, log records, resolve complaints, and collaborate with internal teams to ensure timely resolutions.

Strong communication, problem-solving, and ability to work under pressure are essential. Proficiency with computer systems and customer management tools is expected.

Qualifications

• Previous experience in a customer service role within industrial or manufacturing sectors.
• Strong communication and problem-solving skills.
• Ability to work well under pressure in a busy environment.
• Proficiency in using computer systems and customer management tools.
• Organised and detail-oriented approach to work.
• Positive and professional attitude towards customers and colleagues.

Responsibilities

• Respond to customer enquiries via phone and email.
• Provide accurate product and service information.
• Log and update customer records in the system.
• Resolve complaints or escalate them to the appropriate team as needed.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Monitor order statuses and provide updates to customers.
• Support the team in meeting service delivery targets.
• Maintain a high level of attention to detail in all tasks.

Skills

Customer service

Communication

Problem solving

Under pressure

Computer systems

Detail oriented

Tools

CRM software

Job description

Client Details

This organisation operates within the industrial and manufacturing sector.

Description

• Respond to customer enquiries via phone and email promptly and professionally.
• Provide accurate product and service information to customers.
• Log and update customer records in the system efficiently.
• Resolve customer complaints or escape them to the appropriate team as needed.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Monitor order statuses and provide updates to customers.
• Support the team in meeting service delivery targets.
• Maintain a high level of attention to detail in all tasks.

Profile

• Previous experience in a customer service role, preferably within the industrial or manufacturing sector.
• Strong communication and problem-solving skills.
• Ability to work well under pressure in a busy environment.
• Proficiency in using computer systems and customer management tools.
• An organised and detail-oriented approach to work.
• A positive and professional attitude towards customers and colleagues.

Job Offer

• Weekly pay.
• Free on-site parking.
• Immediate start